Shipping policy
Shipping Policy
Last Updated: August 27, 2026
Thank you for shopping with us! We aim to make your order and delivery experience as smooth as possible.
Order Processing
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Orders are typically processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an order confirmation after placing your order and a shipping confirmation once your order has been dispatched.
Shipping Times
Estimated delivery times are:
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Local/Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days, where available
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International Shipping: 7–21 business days, depending on the destination
Please note that delivery times are estimates and may vary due to courier delays, weather, public holidays, customs clearance, or other circumstances outside our control.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Tracking Your Order
Once your order has been shipped, we will provide tracking information when available. You can use the tracking number to monitor your delivery directly with the courier.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us so we can assist you in locating your package.
While we work with reliable delivery partners, we cannot guarantee delivery dates or be responsible for delays caused by circumstances outside our control.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for resending the order.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product. We will review the issue and work with you to find an appropriate solution.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's authorities. These charges are not included in our product or shipping prices unless specifically stated
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through the contact information provided on our website.
We appreciate your business and thank you for choosing our store!